Privacy Policy

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.

Effective Date: January 01, 2023

1. Who We Are

AD Express operates a group of Australian businesses and websites under the primary domain adxps.com.au, including:

Core brands (controllers)	Trading names	Key activities
AD Travels and Tours	AD Travels	Travel agency, ticketing, tours
AD Consult Services	AD Consult	Education, migration & career advice
AD Taxation	AD Tax	Tax return preparation & bookkeeping
AD Entertainments	AD Events	Event management & media production

We also partner with AD Remit, TechRevibe Solutions, Global Consult Parramatta, Delighted Tours & Travels, Expert Business & Taxation Advisory and English Firm Parramatta (collectively 'Partner Businesses').

All references to 'Services' in this policy include any product, consultation, booking, event or digital content delivered by the brands or Partner Businesses through adxps.com.au.

2. The Personal Information We Collect

We may collect the following personal information depending on your use of our services:

Identity & contact
Travel documents
Financial & tax
Remittance / AML-CTF data
Education & employment
Event & media
Technical
Sensitive information (with consent or where permitted by law).

3. How We Collect It

We collect information through:

Online forms and bookings
Phone, email, chat, social media
In-person visits
Third-party referrals
Public records and verification services
Website analytics

4. Why We Collect & Use Information

We use your data to:

Provide and manage bookings and consultations
Verify identity and comply with laws
Process payments and prevent fraud
Conduct marketing (with opt-out)
Improve website performance

5. Disclosure To Third Parties

We share information with service providers, government bodies, Partner Businesses, payment processors, IT vendors, advisers, and legal entities as required. We do not sell or rent personal data.

6. Overseas Transfers

Some data may be processed in countries including Nepal, New Zealand, Singapore, the US, and EU. We use legal and security measures to ensure compliance.

7. Direct Marketing & Analytics

We may send you relevant marketing with an opt-out option. Analytics tools like Google Analytics and Meta Pixels are used.

8. Data Security & Retention

We use encryption, secure storage, and staff training. Retention periods vary:

Tax files: 7 years
Travel records: 3 years
Remittance: 7 years
Event media: 2 years or upon request

9. Access, Correction & Portability

You can request access or correction of your data by emailing info@adxps.com.au. We respond within 30 days.

10. Complaints Handling

For any inquiries or concerns, please contact us at info@adxps.com.au or reach out to our office directly. If your matter remains unresolved, you may escalate it to the Office of the Australian Information Commissioner (OAIC) by visiting oaic.gov.au.

11. Children's Information

We require parental consent to collect data from children under 15.

12. Changes To This Policy

We review this policy annually. Updates are published on adxps.com.au/privacy-policy.

13. Contact Us

If you have any questions regarding these privacy polices, please contact us: