Privacy Policy

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.

Effective Date: January 01, 2023

1. Introduction

At AD Consult Services (trading as AD Consult), we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and other relevant laws.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity Information: full name, date of birth, gender and identification documents.
Contact Information: address, phone numbers, and email.
Education records (transcripts, certificates)
Employment and financial history
Sensitive information with your consent
Digital Interaction Information: IP address, cookies, website usage.

3. How We Collect Your Information

We collect personal information through various means, including:

When you fill out our contact forms, book consultations, or request services
Through phone, email, or in-person conversations
Via social media (e.g., Facebook, Instagram, TikTok)
Through our partners or affiliates (with your permission)

4. Why We Collect & Use Your Information

We use personal information for:

Deliver services you requested (e.g., visa, education, or migration advice)
Contact you about your enquiries or service updates
Process applications or lodge documents with government or educational bodies
Improve our services, marketing, and website performance
Send marketing or promotional material (with opt-out option)
Comply with legal obligations and resolve disputes

5. Disclosure of Personal Information

We may share your information with:

Australian Government agencies (e.g., Department of Home Affairs)
Educational institutions, testing bodies, or migration professionals
Our employees, partners, or consultants
IT service providers and marketing platforms
Related businesses or affiliates
Overseas partners in countries like Nepal and others where necessary.

We ensure these parties are bound by confidentiality obligations or privacy standards.

6. Overseas Disclosure

Some of your information may be transferred overseas for service delivery. We take reasonable steps to ensure these overseas recipients do not breach Australian privacy laws in handling your data.

7. Security of Personal Information

We protect your information through security measures including:

Firewalls and anti-virus systems
Secure storage (digital and physical)
Access restrictions for authorized personnel only

However, no system is entirely secure. You provide information at your own risk.

8. Access and Correction

You have the right to access or correct your personal information by contacting us. We may require proof of identity. If we cannot fulfil your request, we will explain why.

9. Marketing and Opt-Out

We may send you updates via email, SMS, or social media. You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Emailing us at: consult@adxps.com.au

10. Cookies and Website Tracking

Our website may use cookies to enhance user experience. Cookies help us:

Remember your preferences
Track usage statistics
Improve site performance

You can disable cookies in your browser settings, but this may limit functionality.

11. Third-Party Websites

Our website may link to other websites we do not control. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

12. Complaints and Contact

If you believe we've breached your privacy rights, please contact us directly. Include:

Your name and contact details
Details of the complaint

We'll respond within a reasonable timeframe.

If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Contact Us

If you have any questions regarding these privacy polices, please contact us: